David V Gfs
map-marker Santa Rosa, California

Unable to contact a human

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My lyric t6pro Is not working. I was on a chat with your technician and was disconnected when I went to do some steps
View full review

Preferred solution: I would like my thermostat to begin working

Giuseppe B Jgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot get help unlocking my thermostat

The app not working and I cannot manually unlock my thermostat I looked in help no very clear! How to
View full review

Preferred solution: Tech assistance

Anonymous
map-marker Chicago, Illinois

Parts missing from my thermostat

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was missing the internal jumper cable. I was able to talk to a tech and troubleshoot the issue by making my own jumper cable. He stayed on the phone with me until I was to get the thermostat operational. Diego did an outstanding job.
View full review
Mark D Jnp
map-marker Chicago, Illinois

Mew fan start making niosę after 3 monts

I bought the fan in Amazon I was redoing my house purchase this like in April but we put the fan up like end of June it was working fine everything was good but it started making a noise is annoying anyway you guys can help me out
View full review
Loss:
$140

Preferred solution: Replacement

David F Emd

Tech support on true lean filter

True lean air filter system has no led lights on. No idication that it is functioning at all. Unit has power to it. There is a brief split second flash of red when first powered on
View full review
Frank V Frg

Disappointed that you do not have an emergency #.

It is Aug and just got over heat wave and noticed that apt was registering at 85- with air conditioning on. Baseboard hot water registers are boiling- verifies heat was off on Honeywell digital thermostat- no change. Took faceplate off and removed battery- no change. Please call back ASAP.
View full review

Preferred solution: Tech support on how to turn off heat!!!!!!

Barbara H Pqp

My thermostat not working It has a blank screen

No screen Not connected to the Wi-FiCan I please get some help it is hot in my house that the thermostat is working
View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker Seattle, Washington

Tower fan

Good customer service, but I have not heard anything about the replacement part. Please let me know when it ships.
View full review
Hailey T Fmj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HORRIBLE CUSTOMER SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been in contact with Honeywell for over 7 months just trying to get a replacement remote. I bought indoor/outdoor lights that wont turn on without the remote. The remote quit working not long after buying the product! I sent in the model number along with the receipt proving I bought the item, and was told twice that they would send a replacement remote. Again 7 months later STILL NO REMOTE. $50 down the drain. DO NOT BUY ANYTHING MADE BY HONEYWELL!
View full review
Loss:
$50
Cons:
  • Youre stuck with broken product
  • Anything about honeywell
  • Can not talk to a technician

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Cincinnati, Ohio

Honey well tower fan

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My fan turns on by it self out of the blue and when I call in you tell me the some useing a game system do it I call *** I dont need to have my house burned down it would be nice to talk to some one I could understand
View full review
Anonymous
map-marker Englishtown, New Jersey

Connect with the phone smart thermostat

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Connect iPhone with smart thermostat bffffggggffffffffffggggffffffffffffffffffffffffffffffffffffffff
View full review
Annalie Tfm
map-marker Pittsburgh, Pennsylvania

Not open yet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Says business hours are 9-5. Its currently 9:40am on the east coast . I assume the tech support office is located on the west coast . Bit this doesnt help people on the east coast . Why wouldnt there be 24/7 tech support anyway ?
View full review
George R Unc

Thermostat broke will not honor warrenty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Brand-new home got CO 7/1/2020 thermostat stopped working 6/2021. Manufacturer date 3/2020 would not honor warranty because I don't have receipt. Builder bought it and installed with new house. Can prove less than a year in use - DO NOT BUY HONEYWELL WHEN THEY WILL NOT STAND BEHIND THERE PRODUCT
View full review
Loss:
$100

Preferred solution: Replacement of thermostat

User's recommendation: BUY ANOTHER MANUFACTUERER PRODUCT

dean a Jnz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trowbridge, England

Rip off with phone call

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
rang honeywell security tec for what was a fully unit purchase on hold for an hour 30 mins charged by honeywell security £31.03
View full review
Kerry Nkr
map-marker Bend, Oregon

Air run out the window

Do you have to run the air conditioner out the window? ???? Do not understand if so need to return ...
View full review