Have attempted to contact Support (definitely an OxyMORON!) for past 4 days, both online CHAT and phone (3 different numbers), without any success. Have waited in/on line for over an hour on every occasion before hanging up and attempting to find a Life for myself....Read more
I have the FocusPRO TH6000 series thermostat. About an hour ago the system fan came on although the thermostat was not programmed to. I don't have a cooling system so I only use the setting for the heater. When I looked at the thermostat it showed the cooling system...Read more
I didn't like
- Only answer is to buy a new one
- Chat personnel trained only to say buy a new one
- Total lack of phone support
I have been on the phone with them for 4 days Thomas Kovacs promised instructions promise never to receive it. Don't wait to escalate it's a call center over and over an Indian telling me that they're Honeywell. This is by far the worst customer service experience I've...Read more
Honeywell - Humidifiers JUNK
HM-509. Keeps showing Service Required and Cleaning Required. NUMEROUS email contact with customer service to no avail. I even had a promise from them to call me at 9:0am MST, THEY CALLED AT 7:46 am MST. Latest mail was apologies and to contact a manager. STILL waiting for his responce. Honeywell used to be a good company, not anymore.!!!!
Honeywell - Poor quality of product
I brought a ct87k thermostat to replace my old one. I installed it.come to find out it’s off adopt 6 degrees from set dail to actual room temp dail. I brought it back to store and got another one now this one is off about 3 degrees. Not happy at all with your product.
Honeywell - Total frustration
Bought a simple programmable at Lowes, made in Mexico. I have 32 years plumbing and HVAC experience. A 10 minute job turned into 50 minutes because the terminal block was poorly assembled. Finally got my 2 wires in and couldn't get the cheap cover to snap on. It crashed to the floor and smashed to bits. Buying made in USA next time.
Honeywell - Its a shame American company being outsourced
Worst customer service, never received email with information i requested because they didnt know how to spell.
Purchased a 220volt programmable thermostat. Discovered I had a unique wiring system and would need some technical support. Called them and waited 25 minutes. Was then told that they needed to transfer me to another department-Strike one. Got a voicemail that said the...Read more
I didn't like
- Runaround i got from the company
I have a TH6320WF thermostat that has worked great for 5 or 6 month's, I changed my ISP and called honeywell customer service to help set the thermostat to the new ISP linked up and the person messed up the thermostat and said there was something wrong with my set up...Read more
I didn't like
- Customer service promise broken
I have a thermostat that doesn't work at all. I sent an email with photos and got a case number then no contact for 4 days. I call, wait on hold for 20 minutes for an agent, then I finally get one and give her the case number and she says can I place you on a brief...Read more
Bout the best model turbo fan, when it worked it was nice but within 2 months my first one the motor seized up. So I spent 20 dollars for return shipping to get a new one cause of the warranty. Well I just threw that piece of *** in the garbage. Motor started burning...Read more
Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan controll board and primiary controll unit. After replacing all three i could not get power...Read more
I bought a Honeywell thermostat and installed it and it didn't work so I had to hire an HVAC company to diagnose the bad thermostat, and ended up paying to install the bad thermostat, uninstall the bad thermostat, buy a new thermostat and install that thermostat. When...Read more
I didn't like
- Customer no service
Purchased a Honeywell HE360A Humidifier and installed it myself using the supplied video. The unit functioned good enough but the humidistat was off by 25%. I see this is a common problem based on Amazon reviews so I contact Honeywell for a replacement. I was told that...Read more
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